Epic Systems Corp. v. Lewis - Wikipedia
https://en.wikipedia.org/wiki/Epic_Systems_Corp._v._Lewis
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You — ProPublica
https://www.propublica.org/article/meet-the-customer-service-reps-for-disney-and-airbnb-who-have-to-pay-to-talk-to-you
Supreme Court Upholds Workplace Arbitration Contracts Barring Class Actions - The New York Times
https://www.nytimes.com/2018/05/21/business/supreme-court-upholds-workplace-arbitration-contracts.html